Visitor
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1 Message
Why did my bill increase?
I would like to know why did my bill increase? Also, are you able to tell me if my phone has been cloned? In my account there is a phone listed with the last four numbers as 3940. What number is that? I did not authorize another phone.
XfinityMatthew
Official Employee
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2.2K Messages
3 hours ago
Hello @user_pxjz3p Thanks for reaching out to us. We will need to get into the account to see what is going on with your bill and the phone you mentioned. For billing usually the easiest way to tell is to compare the last 2 statements and see what portion changed. But we can find out for sure. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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