Good morning! Thank you @user_7uznwi for taking the time to reach out about your billing concerns. Sometimes we see an increase when a promotion has expired and with any changes we will always send you notice on 1-2 billing cycles before the change takes place. We would love the opportunity to help with your account. Please send us a direct message with your full name and service address to get started.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityEva
Official Employee
•
2.2K Messages
5 hours ago
Good morning! Thank you @user_7uznwi for taking the time to reach out about your billing concerns. Sometimes we see an increase when a promotion has expired and with any changes we will always send you notice on 1-2 billing cycles before the change takes place. We would love the opportunity to help with your account. Please send us a direct message with your full name and service address to get started.
To send a direct message:
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