Did you check your FULL bill with everything itemized to see what changed? Did you check near the bottom of the bills or wherever notices are often given of price changes or deal contracts ending?
The concern is not "Home Networking" help related.......................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My bill went up and has no warning and it was supposed to stay at 60$ a month not 106$ a month and my plan was not a 2 year and I was not informed of a rate change or that anything would happen
The most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Andyross
Gold Problem Solver
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8K Messages
1 year ago
Did you check your FULL bill with everything itemized to see what changed? Did you check near the bottom of the bills or wherever notices are often given of price changes or deal contracts ending?
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EG
Expert
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112.9K Messages
1 year ago
The concern is not "Home Networking" help related.......................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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953 Messages
1 year ago
Hello @sammcint our team will be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_duiutj
1 Message
8 months ago
My bill went up and has no warning and it was supposed to stay at 60$ a month not 106$ a month and my plan was not a 2 year and I was not informed of a rate change or that anything would happen
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