5 Messages
Why did my bill go up
7 months ago I was paying $228 a month for cable and internet. I haven't looked at the bill for a while and I was shocked how high it was. I called up and I got a new plan $133 a month, less channels but I never watched them anyway. I spoke to the supervisor of the department. She gave me her solemn word that the price was never going to go up because they snuck the price up on me from $100 a month to $228 over the years and I didn't like that at all.
So now here they go again up $7.21 it's not the amount but it's the principal that xfinity lied to me. When someone doesn't keep their word they are worthless someone's spoken promise holds significant weight and should be treated with utmost respect. I've been a customer here since 1995 faithful honorable punctual paying my bill. I'm the kind of customer that every company wants but look at the way Xfinity treats me.
They come and they hug me they put their hand around my shoulder Joe how are you we love you and on the other hand they get it in my back pocket robbing my money out of my wallet. That's okay I'm going to call them on the phone now and give him a piece of my mind and if someone doesn't put my bill back to the normal price I am canceling my account and going to get YouTube TV and astound internet I can get it for $30 cheaper than I'm paying now
XfinityJamesC
Official Employee
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2.2K Messages
5 months ago
Greetings, @user_86pq8v! Thank you for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistance.
If you have a promotional price or a set rate for specific services, the prices for those services won’t change until that period is over. However, taxes and fees such as equipment charges, the Broadcast TV Fee, the Regional Sports Fee, and service to additional TVs, may change year over year. There were some specific changes that went into effect at the beginning of 2025, but you should have received a full notification about these changes on your December 2024 billing statement.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_86pq8v
5 Messages
5 months ago
Ok trying to figure out how to send that message right now
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Bdavis2
New Poster
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3 Messages
14 hours ago
The same thing has happened to me. I was quoted $171.00 a month in September of 2024.
My bill was that amount for one month. Then
it went up to $193 which is what I’ve been paying for almost a year now. I went to the xfinity store who pretty much brushed me off and said it looks like taxes.
this month I received a bill for $223. They sent me a new modem which I agreed to after they sent me several emails saying it looks like there is something wrong with your modem and then more emails about sending me a new modem so I agreed to get it. I didn’t know how to hook
it up and in the midst of working full time and trying to figure out, retirement , social security and Medicare I forgot to return it.
i went to the Xfinity store yesterday and after being given a little bit of a hard time o was put on a FaceTime call with a representative who told me he would give me a $15.00 credit. I asked about another $10 that had also been charged for the modem
and he said I received that credit when I returned the modem yesterday.
I DIDN’T RECEIVE THE $10 CREDIT AND IVE BEEN PAYING AN ADDITIONAL $20 ABOVE THE $171 I was quoted in September of 2024.
The $171 arrangement is supposed to last for two years which would take me to September or October of 2026 but my bill shows I am locked in until 2027 which means if I wanted to leave Comcast I would have to pay a large penalty
They owe me money but even with going to speak to them in person yields no results.
How could there be over a $22 increase in taxes. $171 to $193
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