Visitor
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2 Messages
Why did my bill go up $10 without my agreement?
My Bill increased for Nov. by $10. Xfinity sent an email on Oct. 25 stating it was increasing the speed but there is no mention of a price increase. So, why did the bill increase by $10? There is no listed changed associated with that amount.
EG
Expert
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110.4K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.2K Messages
3 years ago
Hello @user_983160, and thank you for reaching out with your billing concern. I would be happy to review the billing to see what caused the increase for you.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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danpohlig
Contributor
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20 Messages
3 years ago
Did you sign up for autopay and paperless billing. Often the package price includes the $10 discount for autopay and paperless billing initially with the requirement that you have a certain amount of time to sign up for it before that $10 discount drops off. If you don't have autopay and paperless billing you may want to check that first.
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