Visitor
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8 Messages
Why did my bill go up $10 after moving?
Recently moved from my home to a new apartment. I took my Xfinity service/equipment with me and paid for the installation already. The equipment consisted of one wireless gateway and one TV box/remote. I looked at my latest statement and it states I am being charged an additional $10 per month due to service changes to My Xfinity Plan. When I view my My Xfinity Plan in my account, it shows two (2) devices for xFi Gateways when I only have the one which I brought with me to the apartment. Is this why I am being charge an additional $10 a month?
Please see the uploaded image of my Xfinity Plan. Thanks.
XfinityAngie
Official Employee
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3K Messages
13 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_b7e23b
Visitor
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8 Messages
13 days ago
I just received a call from Xfinity and they told me because I have the Internet Essentials Plan, I am not entitled to the Autopay discount. Those are the new rules. I wish Xfinity could have informed me about these new rules beforehand so I did not have to sit on the internet with Xfinity techs for 5 hours trying to deal with a billing issue.
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