Visitor
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1 Message
Why did my bill go from 35 to 74 out of nowhere
I was paying ~$35 a month for internet and all of a sudden I'm paying $74 a month, and was never properly alerted to any changes of my account or plan. My plan also says 59, yet I'm still being billed 74 and it doesn't make sense. I am kind of frustrated I can't get any answers from the customer service chat, and no explanation and I may just cancel my service.
XfinityJustinC
Official Employee
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2.5K Messages
2 hours ago
Hello, @user_35pxrq thank you for reaching out over Xfinity Forums. I completely understand the shock when a billing has increases, and you're not aware. From experience this increase sounds more than likely due to a promotion roll off. We do have promotion periods outlined on statements under the regular monthly charges section when on one, and when promotions are set to expire we typically have notification on page one 2-3 billing cycles before it's set to expire.
Can you see this information when logging into your account and comparing the previous statement to the current: https://www.xfinity.com/support/articles/view-xfinity-billing-history
The $59 may be the monthly internet rate, if you're using our Xfinity gateway the $25 is more than likely coming from xFi complete which is the modem lease, unlimited data, and xFi advanced security. I've seen that was included free for 2 years on a lot of previous promotions, our new promotions have the equipment fees included.
- Do you see a charge for xFi Complete on the statement?
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