Visitor
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1 Message
why did my bill double?
I have been spending $45/mo. since i started with Comcast - now my bill has doubled. Why??
The bill/invoice is littered with (-) $84, (-) $34, etc.... but i dont know why my base for a year was $45 and now $80 - PRICE LOCK GUARANTEE??
EG
Expert
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116.4K Messages
11 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.4K Messages
10 hours ago
Hello user_2ul3c3 thank you so much for taking he time to reach out here via our Xfinity Forums! Based on how you've described the situation, your promotional discount likely fully expired. For promotional plans started between 2025-2025, an additional prorated discount is provided for 12 months, which is also likely the -$34 credit you're seeing. I say "likely" as I haven't had a chance to review the account yet. Have you had an opportunity to check out new plan offers via our Xfinity Plan Builder? When signed in, this will show you brand-new plan options and promotional rates.
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