Visitor
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1 Message
Why did Comcast charge me $190 to change my plan
Charged me almost a whole month's plan just to try to get my plan down to a manageable amount. Called customer service who could not help, supervisor could me help, and supervisors supervisor did not call me. I need to speak to a Customer Escalation Specialist in the United States. This is financial fraud and preying on the Elderly. Financial Elderly Abuser is against the law.
XfinityAbby
Official Employee
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967 Messages
12 hours ago
Hello @user_85wgx7 thank you for reaching out on our community forum. Did you recently change your plan? If your bill has already generated before a plan change is completed then that initial bill does not change. The next bill would be prorated based on the changes made and the date they were changed.
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