Usually when there is a change to your billing, or when a promotion is about to expire, you'll find a notice on page three of your billing statement the month before. Did you check that billing statement for the reason why your bill doubled?
Good evening, most rate increases are a result of promotional package pricing expiring. You can find new plans/prices using our Xfinity Plan Builder. If you've looked over these already, we can assist in finding a new plan/package for you as well.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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Expert
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31.3K Messages
7 hours ago
@becky500
Usually when there is a change to your billing, or when a promotion is about to expire, you'll find a notice on page three of your billing statement the month before. Did you check that billing statement for the reason why your bill doubled?
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XfinityAlfonso
Official Employee
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1.5K Messages
7 hours ago
Good evening, most rate increases are a result of promotional package pricing expiring. You can find new plans/prices using our Xfinity Plan Builder. If you've looked over these already, we can assist in finding a new plan/package for you as well.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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