U

Monday, June 3rd, 2024 9:17 AM

Closed

Why can't I talk a live persom.

I am not happy with my bill increase. Been with comcast over 40 years.

First of all, I've been a customer for 40 plus years and I'm trying to lower my monthly bill. I have not been able to talk to the customer service by phone even though xfinity assist said I could be transferred to a live person anytime. I did a chat with someone from Oregon and he just wanted to sale me a mobile plan, said there is no way to lower the bill and would have to go elsewhere but first try going to xfinity store. Went to the xfinity store and they could not help me but try talking/being transferred to the Loyalty department. Hard to do when you can't talk to a live person.
So my question is can someone help or do I have to look for another service. I'm really getting the impression it is the second one.

Expert

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104.6K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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960 Messages

1 month ago

@user_u2lzwr Hi and thank you for reaching out to us through our Xfinity Forums for help with your account and billing rates. It is rare and a true pleasure to meet a person who has been with Xfinity for so many years! I'm sorry that it's been so difficult to reach someone by phone. We do have a loyalty team that is available by phone. You should only need to call 1800Xfinity and request to cancel your services, that would put you in contact with the loyalty team. 

However, since you are here I would love to try to help out and lower your rates and help keep you with Xfinity! 
Simply send us your name and service address. From there we have to verify the account, but once that's completed we can dig into every offer we have available and try to match you with the right services and pricing. I hope you hear from you! 
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Official Employee

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719 Messages

1 month ago

@user_u2lzwr Thank you for working with us via DM. I am sorry we weren't able to find a plan that works for you. Our offers are constantly changing. Hopefully, we will have something in the future that better suits your needs. You can always look at options at xfinity.com/shop. I hope you have a great day!

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