1 Message
Why can't I see options for making changes to my plan?
Why am I being forced to contact customer service just to see what options I have for changing my plan? It seems ridiculous in this day and age that I just can't go onto my account and see what options are available for me. If I'm a new customer I have this option, but not as an existing customer. When I did chat with someone, they told me there was only 1 option available...I would lose Netflix, MGM, MAX, Showtime, drop down a tier in internet speed, lose my landline....all to save $20?!?!
XfinityDilary
Official Employee
•
2.2K Messages
1 year ago
Thanks for posting on our community forums to let us know about your experience, @user_ydma3r. I'm sorry to hear you feel this way. Unfortunately, some changes are not allowed online. But you have reached the best team for assistance. We can help find a good offer for your needs. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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