Why can't I just pay the difference when cancelling?

Why do I have to pay the full amount of the billing cycle to then get a refund for nearly the full amount 2 weeks after they want me to pay when I cancel? I would rather just pay the prorated amount so I'm not out nearly 90 bucks for 2 weeks.

Responses

XfinityBrianH

Official Employee

•

942 Messages

1 month ago

user_hcv4ck Thank you for reaching out to us here today with your billing questions, I can help! Your Xfinity final bill will not update until after the account has closed, paying only the prorated amount that would be due the date your account closes may cause a $10 late fee to be added to the account for the remaining balance. You can fin more information on refunds through Xfinity here https://www.xfinity.com/support/articles/refunds-from-xfinity.

1

0

Again

Expert

•

31K Messages

@XfinityBrianH @user_hcv4ck

To add to that.... If you're in a contract when you cancel you might be liable for an early termination fee, so be aware of that, also.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

1 month ago

0

Billing

user_hcv4ck

Why can't I just pay the difference when cancelling?

Was this helpful?

XfinityBrianH

Again

New to the Community?