Visitor
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2 Messages
Why are you trying to steal from me?
i told your support 4 times now to turn off my service and you haven't so now im going to put this out there for others to see the first time i was told fine its off and i will receive 14$ for the balance left over then the second time i was told we ie xfinity can cancel your cancelation if we want so i flipped out saying no you cant i turned it off and you owe me money so this is theft and once again i was told it will be turned off and i would get 20$ this time and i had to call back 2 more months in a row because i was still being billed and thos 2 times i was hung up on so now i had to send this to the BBB and the FTC beware of thiefinity
XfinitySean
Official Employee
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234 Messages
3 hours ago
Thanks for joining us in our community forums, Tweek9690! I'm sorry you had such a difficult time getting your services disconnected. If you'd like, we can look over the account to make sure the cancellation went through and the correct amount is coming your way. If so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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