U

Visitor

 • 

3 Messages

Sat, Jul 24, 2021 4:31 AM

Why are you still billing me after I already cancelled service? I cancelled service and returned all the equipment

Why are you still billing me after I already cancelled service? I cancelled service and returned all the equipment and now you are telling me I am past due on your site.

Please help me correct this as soon as possible.

Responses

XfinityJay

Official Employee

 • 

141 Messages

2 m ago

Hello, @user_8210d0.  Let's work together and take a further look into this.

Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. 

Visitor

 • 

3 Messages

2 m ago

I tried and  received..... "I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Here's some helpful info and common solutions for digital support"...

I need someone to call me please...

(edited)

BruceW

Gold Problem Solver

 • 

22.8K Messages

2 m ago

To send a private message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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