U

Visitor

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3 Messages

Saturday, July 24th, 2021 4:31 AM

Closed

Why are you still billing me after I already cancelled service? I cancelled service and returned all the equipment

Why are you still billing me after I already cancelled service? I cancelled service and returned all the equipment and now you are telling me I am past due on your site.

Please help me correct this as soon as possible.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

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618 Messages

4 years ago

Hello, @user_8210d0.  Let's work together and take a further look into this.

Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. 

Visitor

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3 Messages

4 years ago

I tried and  received..... "I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Here's some helpful info and common solutions for digital support"...

I need someone to call me please...

(edited)

Gold Problem Solver

 • 

26.5K Messages

4 years ago

To send a private message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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