Visitor
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3 Messages
Why are you still billing me after I already cancelled service? I cancelled service and returned all the equipment
Why are you still billing me after I already cancelled service? I cancelled service and returned all the equipment and now you are telling me I am past due on your site.
Please help me correct this as soon as possible.
Responses
XfinityJay
Official Employee
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141 Messages
2 m ago
Hello, @user_8210d0. Let's work together and take a further look into this.
Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed.
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user_8210d0
Visitor
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3 Messages
2 m ago
I tried and received..... "I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Here's some helpful info and common solutions for digital support"...
I need someone to call me please...
(edited)
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BruceW
Gold Problem Solver
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22.8K Messages
2 m ago
To send a private message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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