Visitor

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1 Message

Tuesday, February 24th, 2026 10:49 PM

Why Are You Sending Bills For $0.00?

Hi,

I would like to call your attention to the fact you mailed me a paper bill from Schaumburg, IL despite the fact I have no active Xfinity account. The bill is for $0.00. This seems very wasteful, and confusing. I had an Xfinity account about three years ago.

Can you please address whatever system error is causing this?

Thank you,
Max

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Official Employee

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2.2K Messages

8 hours ago

 

user_3lxprd We can look into your billing concerns today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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Press Enter to send it

 

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