Why are new customer deals not available to longstanding customers

There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why?

I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer? You want me to pay over 45 dollars more for less services?

You have been losing customers at a massive rate but dont offer ANY incentive to retain them.

Make it make sense

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XfinityOrlandoM

Official Employee

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3.2K Messages

4 hours ago

@user_c4seeo

Thanks for reaching out to us, I'll be happy to look at your account to see what promotional offers we have for our awesome existing loyal customers.

To get started please send me a direct message including your first and last name and complete service address

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Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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user_c4seeo

Why are new customer deals not available to longstanding customers

XfinityOrlandoM

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