Why Am I Still Receiving Daily Calls?

Hi there! Thanks for visiting our Xfinity Forums for help with your equipment return status. You can send us a direct message to check, however I do want to let you know, that depending on where you returned your equipment may be the reason for delay in the system/billing. Either way let's check it out together. Please make sure to include your full name and address in the direct message. 

Direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it