Visitor
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1 Message
Why am I still getting emails about being charged for a cancelled account?
Your automated service makes it IMPOSSIBLE to contact a live person. I cancelled my account. You guys STILL charged me so I had the bank stop the account service. THEN you had the audacity to send ANOTHER bill for the next month. THEN I get another email now informing me I'm getting charges for the bank returning payment and that now there are fees being added to my account. Except. My account was cancelled. And I don't have access to said account. Soooooo I guess I'll just keep cancelling your [Edited: Language].
EG
Expert
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111.4K Messages
12 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.9K Messages
12 days ago
Thank you for reaching out to us here @user_k1cwiv. I would be happy to look at any billing issue from here for you. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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