Visitor
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1 Message
Why am I receiving an email that my bill is due today when my account shows my payment had been processed on Nov 19?
I received and email from online.communications@alerts.comcast.net today stating that my bill is due today. When I check my account on your website it shows that the payment was processed on November 19th and that my current balance is $0.
Why am I receiving that email? I have never received this email in the past.
Thanks!
Greg
[Edited: "Personal Information"]
XfinityJoe
Official Employee
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1.1K Messages
1 day ago
Good morning @user_aup3t1 we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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