1 Message
Why am I not getting the free unlimited mobile line that was advertised to me?
Hello Xfinity mobile support,
I signed up for two lines of Xfinity Mobile last year after receiving several notices in the mail, advertising a free unlimited line to me, which I believe I am eligible for. See below/attached for photos of one of these notices I received.
But still I am fully billed every month for both of Xfinity mobile lines, why is this? Can you help me with this? I have tried calling and the live chat, but no one seems to be able to help.
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XfinityRyanE
Official Employee
•
1.1K Messages
1 year ago
Hello @jrsteeves, we appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
To best recieve assistance with your Xfinity mobile services, we recomend reaching out to our mobile team via the following methods: Calling or texting 888-936-4968, or reaching out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7.
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