Visitor
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1 Message
Why am I getting charged AFTER disconnecting my service?
I have payed my last xfinity monthly bill on 11/07/25. As far as I know, this means that I paid for a month in advance, i.e, until 12/07/25. I then cancelled my account with xfinity on 12/02/25. However, I still got sent a bill claiming that I owe over $100, even tho my monthly payment was only $35. How is that even possible?! I cannot anywhere find out what exactly has caused me to owe this much money all of a sudden. Has anyone else had a similar problem??
XfinityMarshante
Official Employee
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853 Messages
14 hours ago
Hello @user_ir34tp, thank you for taking the time to leave a post. Sorry for the confusion and stress this unexpected bill has caused. I know how frustrating it is when the numbers don’t add up, especially after you’ve already made a payment and feel like everything should be settled.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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