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Visitor

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2 Messages

Sat, Aug 28, 2021 4:25 AM

Why am I getting billed after I cancelled my service?

I called on 8/18/21 to cancel my current Xfinity service at the end of the current billing cycle (we are moving to a place that already has Internet next month). The current billing cycle ends on 9/2/21, so I assumed that our service would end on that day, and that would be that. But just today (technically yesterday now, I guess) I got an email about a new bill that says it's for service from 9/3/21 to 10/2/21. Why did we get a bill for this later period when we were told our service would be terminated as of 9/2/21?

Responses

Official Solution

Official Employee

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188 Messages

2 m ago

I am betting that the bill was printed before the cancelation. If service is canceled, the account will get adjusted. I can help and check to make sure everything is fine. Could you please send me your full name and address in a Direct Message? To send me a Direct Message, please click the "chat box" icon (left of the notification bell) and click the pen/pad icon, and lastly Xfinity Support. Thank you for taking the time to work with us on this. 

Visitor

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2 Messages

Thanks for the reply! I've sent a Direct Message to Xfinity Support as you mentioned.

Official Employee

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87 Messages

1 m ago

@user_93321d, Thank you for reaching out so we could review your account and bill to confirm the charges aren't valid since the bill was in fact printed before your cancellation date. Please let us know if there's anything else we can help with in the future. We appreciate you, and hope that we can be your entertainment provider again in the future. Stay safe, and take care! 

(edited)

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