Why am I getting a bill after cancelling

I’ve been trying to cancel for almost 2 weeks. After repeated attempts to schedule a call, I manage to get on the phone and after a dreadfully long call she says that it is cancelled. YET, I get another bill the next day for next month. I’m tired of wasting my time and energy with Xfinity to just CANCEL A SERVICE. It should not be this difficult and I should not be forced to pay for a month that I’m not going to USE !!!! I’m over it.

Responses

XfinityRoberto

Official Employee

•

1.5K Messages

2 months ago

Hello there @user_ey1i6k. 😊 I truly appreciate you reaching out to us via our Forum's page—it’s such a convenient way to connect! While it saddens me to hear that you’re considering leaving, I’m committed to resolving this promptly for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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user_ey1i6k

Why am I getting a bill after cancelling

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