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user_cb449f
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Originator

Visitor

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2 Messages

Sunday, September 12th, 2021 4:01 PM

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Why am I charged a Broadcast TV Fee and Regional Sports Fee when I only have Internet service?

So I recently canceled TV service but I am still being charged Broadcast and Regional Sports Fees. This doesn't seem right to continue to charge

customers for services they no longer receive. Anybody else have to deal with this issue?

Question

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3 years ago

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XfinityJamesC

Official Employee

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2K Messages

3 years ago

Greetings, @user_cb449f! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still seeing these fees after canceling TV service, but you have definitely come to the right place for assistance.

 

All of our billing is done in advance, so if you make changes to your account in the middle of a billing cycle, the bill that was already issued for that month may still have those charges listed, but they will be removed and credited back when your next bill goes out. Was this change made within the last 30 days?

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user_cb449f

Visitor

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2 Messages

@XfinityJamesC 

Thanks for the quick reply. Yes I stopped TV on Aug 19th. Will see how it works out in next billing cycle.

3 years ago

XfinityJamesC

Official Employee

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2K Messages

Sounds like a plan! Please let me know if you see anything different, or if those charges are still listed on your next bill.

 

We can always take a look at things for you, if you wanted to send our team a private message. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

seabee21

Visitor

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1 Message

3 years ago

yes, me to. Only FUBO has the official NBC Sports Phila, which is $65.00 a month. I only subscribed to Internet, supposed to be $85.00 a month, but all surcharges its $135.00. Performance pro $15.00,  regional sports $13.00,  broadcast fee $20.00???  I can't watch Fox or ABC without sling, hulu or fubo. 

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XfinityThomasD

Official Employee

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1.1K Messages

Hi, @seabee21. Let's take a look at the account and see where these charges are coming from. Could you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/354LNgn
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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