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user_2alwz3
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Visitor

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1 Message

Tuesday, January 6th, 2026 6:15 PM

Closed

Why am I being sent to collections?

I closed my account and stopped all services after my husband died, but it appears as if I’m still being charged for services. I got a notice today that I’m being sent to collections. Xfinity assistant is no help, it can’t see anything because my account is closed and won’t connect me to an agent. Please help me resolve this! 

Question

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Updated 

1 day ago

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Accepted Solution

XfinityAdrienne

Official Employee

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1.7K Messages

1 day ago

I am happy we were able to get everything cleared up with the balance on the account, @user_2alwz3! You should get updated information within the next 30-90 days regarding the balance, and if you have any further questions/concerns, we are happy to help! Have a wonderful rest of your day. 

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XfinityBrianH

Official Employee

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1.9K Messages

1 day ago

 

user_2alwz3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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