Why am I being charged months after I canceled my plan with you guys

I have called in the past and complained I’m being charged after I shut down my account with you and yall said i won’t be charged and I am continuously charged and I’m a bit over the inconsistencies yall have and I can’t speak to anyone on the phone due to Ai and I would like to know why I’m charged over and over again for a service I don’t use.

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XfinityRaul

Official Employee

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3.1K Messages

6 days ago

@user_ls1143 Thanks for making us aware that you're still being charged even after shutting down your account. I would be more than happy to review your account to see what we need to do to correct this problem you're experiencing. In order to get started, can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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user_ls1143

Visitor

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2 Messages

What is your handle exactly I looked up Comecast and there were multiple results

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6 days ago

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XfinityRaul

Official Employee

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3.1K Messages

@user_ls1143 I apologize. To send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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6 days ago

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user_ls1143

Why am I being charged months after I canceled my plan with you guys

XfinityRaul

user_ls1143

XfinityRaul

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