2 Messages
Why am I being charged entertainment fees? I only have internet.
I only signed up for internet and was only paying $86.36 after my initial promotion ended. Then, out of the blue, because there was no email, text nor letter sent to me to let me know about the price increase and the reason it was increasing, I'm suddenly being charged $109.36- a whole $23 more than what I had initially agreed to and was told by a customer service representative that would not go up in price as long as I didn't add more services. And I never added any services or cable. I only have high speed internet and I use it for work. So why am I paying for sports channel, cable, and entertainment fee increases when I don't even subscribe to any of that? And shame on you all for not even having the decency to explain that in letter correspondence; you literally have to do a google search to find out why your bill increased because they don't give a breakdown in the billing statement. [Edited: "Inflammatory"]
XfinityAdrienne
Official Employee
•
1.2K Messages
1 year ago
Hey there, @user_twoz68! I completely understand the frustrations/concerns with the billing. There was a pricing update that was communicated on the billing statements regarding the services you have, you can view those details here https://www.xfinity.com/pricechange. But I know you mentioned the TV, and charges related to those services being something you are unaware of. I would like to dive into the account with you and go over all the billing details. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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