Visitor

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1 Message

Wednesday, September 17th, 2025

Why am I being charged 10$ more than my agreed upon amount?

First bill was the standard and aggreed upon fee signed in my contreact and now I am being charged 10$ more. Why

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Official Employee

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1.5K Messages

14 hours ago

Hey there, @okuhlo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to ensure you have the exact billing details as promised, and we would be happy to look into this with you. 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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