Visitor
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1 Message
Why am I being billed a month after my cancellation???
Recently I had to move very abruptly and quickly, I thought I had received great customer service from Xfinity, until now. After trying numerous failed attempts with your automated system, I hope that I can find a proper resolution here. Okay so when I moved after only having your service for a week, the people who I spoke with said that I would not be charged for the less than week I had service (which was a month and a half ago) and since the location I was moving to did not support Xfinity, that the cancellation would be no problem and they would close my account. Well, now all of the sudden I received an email saying that my card was just charged 44 dollars......on top of that, when I tried to call, about maybe 6 times, it was literally impossible to get through to any one because even though I still have this online Xfinity account, apparently when I try to enter in my phone number on the automated system it tells me my account does not exist..... yet here I am on my Xfinity account and there they are charging me 44 dollars for the 'service' that is connected to my Xfinity account. But for me to actually get any assistance or help, when it comes to finding out WHY yall charged me when I apparently 'do not' have an account, I cannot get thru. Tell me how that makes sense?? Your online system has this account and I am very much so logged in, but the automated system on the phone says I do not have an account. You guys deffinitly sent an email to the email I have listed on this account saying you charged my card for account number ending in 1070. You can check the records and you will see that what I am talking about. I do not mean to go on a rant here but I am SO TIRED of all the technology lately!!! Nothing but PROBLEMS!!!! PLEASE HELP!!! ITS CHRISTMAS AND YALL JUST TOOK $$ I NEEDED FOR THE HOLIDAYS. Its f-ed up man.
XfinityAmandaB
Official Employee
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3.2K Messages
4 years ago
@ambsbrr Thank you so much for your post looking for help with your billing after you disconnected your account. We do bill a month in advance and most changes like disconnects or plan changes do not get applied to the account until the following bill since we do not reprint bills in the middle of a cycle. I would be more than happy to check out your disconnect and when your last bill should process with the adjustments for the time you did not use for the rest of the month you were billed for. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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