Thursday, June 13th, 2024 3:01 PM

Who would I talk to for existing customer deals?

Who would I talk to about lowering the bill for my current internet plan, or getting a deal on a higher tier plan?

Official Employee


1.3K Messages

1 month ago


user_4aptf0 We can definately assist you with looking over internet offers with you! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


Official Employee


1K Messages

1 month ago


Thanks for reaching out to us! I'm glad we were able to find you plan at the price that fits your budgets for the service you love & need!  Feel free to reach out to us anytime & thank you for being the best part of Xfinity!

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