1 Message
Who would I talk to for existing customer deals?
Who would I talk to about lowering the bill for my current internet plan, or getting a deal on a higher tier plan?
1 Message
Who would I talk to about lowering the bill for my current internet plan, or getting a deal on a higher tier plan?
XfinityEricB
Official Employee
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2.2K Messages
11 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityOrlandoM
Official Employee
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2K Messages
11 months ago
@user_4aptf0
Thanks for reaching out to us! I'm glad we were able to find you plan at the price that fits your budgets for the service you love & need! Feel free to reach out to us anytime & thank you for being the best part of Xfinity!
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