Who received an opt-out message concerning e-invoices?

Hello @tjj1956, thanks for reaching out on our Forums page. We continue to enhance the billing experience to make it easier for customers to access and stay informed about billing information through digital options like My Account.

Moving our existing customers to Paperless Billing provides a more standardized experience to our customers and supports our efforts to provide customers a better, digital billing experience. 

• Affected customers will begin receiving Paperless Billing starting Feb. 10-15, 2021.
• Customers don’t have to do anything to enroll. We will automatically change this setting on their account.
• After Feb. 15, customers can turn off Paperless Billing in My Account if they’d like to receive paper bills again.

Benefits of Paperless Billing

• It can save you money:  Save $10/month with both Paperless Billing and automatic payments. 
• It's hassle-free: You'll receive your monthly bill by email, and you can sign up to get a reminder when your bill is ready to view online and when your payment due date is approaching.
• It's convenient: You can view your full monthly bill anytime, on any device, and pay easily with My Account. You'll be able to access all your bills from the last 24 months.
• It's green: Reduce clutter, save stamps and help the environment.
• It's secure: You'll access your secure billing and account information by logging into My Account. 

How will I get my bill?

We’ll send you a reminder email each month letting you know your bill is now available. This message will show you the amount due and the due date, along with a link to My Account so you can see billing details. You can also sign up for text reminders in your My Account settings.

What if I don’t see the email you sent me about my bill?

We’ll send the email to the email address you used to set up your Xfinity ID. You’ll also be able to view billing information through the Xfinity app, online at My Account, with the Xfinity My Account app or on your X1 device.

Why are you auto-enrolling me in Paperless Billing? 

We understand that billing changes can be uncomfortable and will be sure to explain this change, so you know what to expect. We’re continuing our efforts to give customers digital options, and most customers enjoy the added convenience of Paperless Billing. Starting Feb. 10-15, 2021, you’ll stop receiving a paper bill when we move you to Paperless Billing. However, you’ll still be able to view and pay your bill anywhere using My Account, and we’ll send you an email when your bill is ready so you can review it before it’s due.

Does this affect my payment method?

No. If you’re already in enrolled in automatic payments, we will still charge your preferred payment method on your due date. If you haven’t set up automatic payments, you’ll still be able to pay your bill just like you do today: online, over the phone, in person or by mail.

Having a paper bill is important to me – no exceptions.

I understand your concern about having a paper bill. If you’d like to go back to a paper bill in the future, the option will be available. It’s easy to turn off Paperless Billing using the Xfinity My Account app or on your X1 device. 

I want to opt out of this change now, and not in February.

I hear your concern about waiting to opt out. We will send you additional reminders as we get closer to Feb. 15, 2021, so that you stay informed about this change. If you’d still like to go back to a paper bill in February, you can easily change your preferences using My Account or on your X1 device.

I am very happy you have provided me with Marketing's fantastic take on your "new improved" electronic invoicing.  IF your customers wanted this option they could have chosen it instead of you forcing it upon them.  Please forgive me if I am in the minority and would like suppliers to treat me as a valuable customer instead of a number.