who is in charge of xfinity branded stores

I have been promised a credit of $81.83 from the manager of a xfinity branded store. I have a paper receipt from them showing it is due and text messages since 1/17/24 that he will do it. As of today, he still has not processed it and I just get the run around or avoidance. I have called billing and have opened up trouble tickets but they get closed and I am told the credit needs to be done by the store. So if the manager of the store is not doing it; who can I turn to? Is they anyone in charge or overlooks these branded stores?

Responses

XfinityRoberto

Official Employee

•

1.7K Messages

1 year ago

Hello and welcome to Comcast. Thank you so much for reaching out to us today here on our Community Forums Page. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

0

Billing

donleo221

who is in charge of xfinity branded stores

XfinityRoberto

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