where's my refund?

I had my service with Xfinity terminated on January 22, 2026 as I  moved from Florida to North Carolina. I returned all my equipment within a week or so and received an email from Xfinity that they had received the equipment back. On February 1st, I received my new statement which said I had a refund of $238.41. I have called the customer service number numerous times to enquire the status of my refund check and all I get is a bot, who can hardly talk and can certainly not help me. I was a customer of Xfinity for many years inspite of the rising costs and lack of customer service when I needed it. I do not have an xfinity store near me in this area that I can go into to talk to a real live person so this is very frustrating. I don't know what to do at this point. Any suggestions.