1 Message
Wheres my Military Discount?
Military Discount is a farce ! I have been into the Brick and Mortar Comcast store 2x in the last 2 months asking for help to no avail. Im redirected to do at home. Your site either cant process something or its telling me to it's processed wait Todays it says it cant "record not found" Im going to d/c my service after 12 yrs of this nightmare with poor service and billing issues ..One cant even find the proper place to file a concern for help ! The store manager when I pressed him to help me out as I have never had any success reluctantly got to the page where it said it takes 12-16 weeks to process a virtual gift card and he started to laugh ! I I have tried all means and all methods for years to get my military discount to no avail ..You're very quick to let me know my next invoice however is waiting ! now over $220 for a 12 yr old tripple play basic plan ! Its time to Comcast for me to cancel your so called service ...I have plenty of screen shots id be happy to send you so you can figure out why your web site isnt MIlitary friendly and denies us the tru recognition your site says it offers but reallly doesnt ! It's just a big facade and always has been. We have never been able to get a discount even with an official Fed Goven State approved DL that has my military status on it ! Its time for us to move to a provider that truly values our service and isnt going to continue to make me go through another war just to get a dam $180 gift card that takes 16 weeks to come virtually !
XfinityVianney
Official Employee
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1.7K Messages
4 months ago
I sincerely apologize for the frustration and inconvenience you've experienced. We sincerely appreciate your 12 years of loyalty and your service in the military. My wife has been in the Navy for almost 10 years now, and I truly understand all you do for us. Additionally, I understand how upsetting this situation is, and I want to help resolve it as quickly as possible.
Firstly, I’m sorry to hear about your negative experiences at the store and online. Your feedback is crucial, and we take it seriously. Let’s work together to address this issue and find a satisfactory solution for you. As listed here https://www.xfinity.com/support/articles/military-service-offers, the virtual card can indeed take 14-16 weeks. Currently, I wouldn't be able to speed that up, but I can help review why you status is not being verified.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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