U

Visitor

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1 Message

Fri, Sep 23, 2022 6:14 AM

Where's my ACP credit?

I believe it's been over 4 months now and credit is still not being applied. Last time I talked to Xfinity via "chat" (over 90 days from opening account) I was informed that I was approved and was on correct plan (this is after giving her all my ACP  information again). I figured the last bill I got the credit just wasn't applied yet, but now I have another bill due and no credit. I can't afford to pay it again this month and go without food and gas like last month again. 

Anyone else have this issue that has had it resolved? 

Thank you in advance. 

Official Employee

 • 

110 Messages

1 d ago

Hello, @user_f35s21a. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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