Visitor

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1 Message

Tuesday, November 18th, 2025 10:28 PM

Where to Ship Phone

Hello,

We received an offer to get a new iphone if we mailed back old phone. Where to send that phone and where to get shipping label? Once phone is received our new iphone 17 is free. 

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Official Employee

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2.3K Messages

2 hours ago

Thank you for reaching out here. If you accept a trade in offer for a new device you will get an email with the link for the shipping label and information on where the old device is sent. You can also visit the https://www.xfinity.com/support/articles/trade-in-old-phone site for information on that trade in process. 

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