9 Messages
Where is my Refund!
I have called three times to have my services canceled and they want to give me the run around. I was told earlier this month that $282 would be refunded back to my account in one week… where is my money! I HAVE CONTACTED THE BBB ON THIS MATTER! You all are a horrible provider! Give me my money back!
XfinityJamesC
Official Employee
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1.8K Messages
21 days ago
Greetings, @user_hoponi! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this refund. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_hoponi
9 Messages
21 days ago
Still no refund after I have not used your service in over a month! Awful customer service. Stealing money from the people.
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