Where is my "ONGOING" credit to my acct for losing Bally Sports stations

I got a $9.25 credit to my acct last month due to the loss of Bally Sports stations. Well, I just got a new bill in the mail yesterday (6-22-24) and there is no $9.25 credit as promised. Bally Station has not been restored. I live in ATL and I can't even see the ATL Braves games....smh

The email I received from Xfinity stated: "Between May 28 and June 7, you’ll see a $9.25 Regional Sports Network (RSN) fee credit applied to your bill for the recent loss of Bally Sports from your channel lineup. There’s no action required by you. We’ll continue to apply this credit to your monthly bill until your RSN fee is adjusted or this content is restored to your channel lineup". Can you please add my credit monthly and bill me accordingly/correctly without me having to contact you all every month?

Responses

XfinityBrianH

Official Employee

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1.5K Messages

1 year ago

user_xf88rx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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U

user_xf88rx

3 Messages

@XfinityBrianH There is no chat icon on my page and I can't even get to Xfinity Support. I called on 6-27-2024 and was told that credits are added to accts on the 1st of each month. Today is the 1st and my acct still doesn't show the credit.

1 year ago

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XfinityThomasD

Official Employee

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1.3K Messages

Have you tried to clear the cache/cookies on your browser, or try an incognito page or different browser if available?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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Again

Expert

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31.9K Messages

@user_xf88rx

It looks like this:

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

1 year ago

0

U

user_78ad37

Visitor

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4 Messages

1 year ago

I have the same issue . . . promised to be a monthly credit but instead was one time only despite their saying "We'll continue to apply this credit to your monthly bill"

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XfinityKassie

Official Employee

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1.8K Messages

user_78ad37 Good afternoon! Thank you for taking the time to reach out to our Community Forums Team regarding your credit. I can see wanting to know how your credit will be applied, and making sure it's applied appropriately. I'd be delighted to take a look into your billing, and provide some additional details. To start, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

user_xf88rx

Where is my "ONGOING" credit to my acct for losing Bally Sports stations

XfinityBrianH

user_xf88rx

XfinityThomasD

Again

user_78ad37

XfinityKassie

New to the Community?