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Monday, December 4th, 2023 2:07 AM

Where is my ACP credit?

I recertified with ACP after being charged for a two month lapse in coverage and the credit is still not there.

Official Employee

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331 Messages

3 months ago

Hi u/user_zo3umj,  So sorry to hear that. Did you already contact our acp team at 855-846-8376?

 

3 Messages

I talked to them around three weeks ago because I had to pay most the balance so I could get my service transferred.

Official Employee

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331 Messages

u/user_zo3umj Okay, what did they say?

3 Messages

They said it was being processed.

Official Employee

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3.4K Messages

Got it @user_zo3umj! Thanks for letting us know and we definitely want to further look into this for you on our end. To better assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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