When trying to pay my Xfinity Internet bill online, I get a message: "You'll need to make a payment in person"

Thanks for your quick response. I tried multiple methods for accessing the billing page, including multiple browsers on my desktop computer, as well as the Xfinity app on my phone. I encounter the same problem in all cases.

I read that some users had this happen when they previously paid their account with prepaid/gift cards. I have done so and would like to be able to do so in the future, as I often receive gift cards as part of promotional offers and rebates.

Thank you so much for a quick reply, @user_0sct4v! That is certainly strange, I would be more than happy to look into the payment concerns further with you. Can you please send us a DM?

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

Thanks, I've sent a DM. Looking forward to hearing back.