FirecrackerGirl's profile
FirecrackerGirl
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Regular Contributor

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77 Messages

Mon, Oct 26, 2020 6:00 PM

When Does $10 Off for Ecobill/Auto Payments Kick In?

I just changed our plan today due to the previous contract expiring.  The plan emailed to me a little while ago doesn't include the $10 off each month for ecobill and automatic payments as the agent promised to me online.  Is this something I need to call about or does it take a few days for it to "kick in"?  

Responses

Official Employee

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2.7K Messages

6 m ago

Hello, FirecrackerGirl! What a good question. The $10 discount will be automatically applied to your account by our billing system within 45 days of enrolling in both auto-pay and paperless billing. 

You Can use the My Account app to view your bills in detail to see when that discount gets applied. 🙂

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Regular Contributor

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77 Messages

6 m ago

Comcast Tambrey,

That 45 days delay in deducting the $10 off our bill was never ever mentioned when we did this "deal."  The representative's said that our bill would immediately be lower after we signed up for the ecobill and automatic billing.  This is really frustrating because we are retired and on a fixed income and even that 45 day wait is ridiculous because Comcast wants their money up front immediately.  So for the next month and a half we have to pay full price anyway?!  Do we get any money back for that or just lose the $10 or $20 up front?  Someone needs to tell representatives to tell ALL the truth and not cover this fact up.  I wish now we had gone without this so-called deal and just investigated AT&T more.

New Poster

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1 Message

4 m ago

Yes, it's also terrible, and they often "forget" to apply the discount. I've tried 3 times to call them, they confirmed I should be receiving the discount over the phone, and it never shows up going on 2+ years. All the reps say over the phone is that is should show up any day now.

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