Visitor
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1 Message
When can I expect the money returned to my account? You withdrew payment from my account after I cancelled it.
I cancelled service in your office and returned all the equipment on 9/3/2026. I was assured there would be no further billing. I then received notification of an automatic payment being processed the 2 days later. Attempts at contacting you through the notice were unsuccessful. My questions did not match the topics offered. No live contact was offered. The same for on line. A holiday weekend was 9/4/2026 through 9/6/2026 and the bank showed no charge so far. When I checked on 9/9/2026 I found you had charged me after cancelling. I called 1800Xfinity and after repeating 5-6 times that I wanted to cancel and NOT sign up for a different price I asked for a supervisor. After much more explaining and new price refusal I was told I would get a refund to my account in 5-14 days. Your records had not shown any cancellation from the third. That was corrected. It took an hour.
Considering that your internal errors caused this I would like the money returned to my interest bearing account ASAP.
XfinitySeth
Official Employee
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1.5K Messages
4 hours ago
Good evening user_0misey 👋 I appreciate you coming to our community for help with your billing concerns, and you're in the right place for them. We infinitely appreciate any amount of time you spent with us, so we definitely don't want their to be any confusion regarding your billing. When disconnecting services, it's important to remember that your billing does not update in real time, so if you've already had a bill generated prior to requesting the service be canceled, those changes would not reflect until the following/final billing statement. Do you know if you already had a bill due when you requested your disconnect?
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