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When An Early Termination Fee Does & Does Not Apply
If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
- If you move to a Comcast serviceable area, and transfer service, you are not charged.
- If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
- If you move to a non-Comcast serviceable area, then the ETF does apply.
- If it is an active duty military deployment, then the ETF will be waived when you send documentation.
- If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
- If you downgrade service, then the ETF will not apply.
- If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
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