U

Visitor

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1 Message

Wed, Jun 16, 2021 2:48 AM

What on earth? $30 added after sending back XiFi

Something is truly off here. I no longer wanted to pay $25/month for life to use the XiFi modem. I went and purchased a modem on my own (not cheap). Now I am being charged an extra $30/month for unlimited data option? (not truly new, had it before. 

I CAN’T WIN!!!

[Edited: "Solicitation"]

Responses

Official Employee

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269 Messages

1 m ago

Hello, @user_77ead1, I'm glad to hear you were able to get your own modem, that's a great way to save some money on equipment fees. These days every penny counts lol. The normal charge to have Unlimited Data added to your account is $30, so you do save a little on that front by using our equipment. Did you add Unlimited Data, or wanting to have that service removed? 

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