Visitor
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2 Messages
What is Xfinity's policy regarding how long it will wait before sending an unpaid bill to collections?
We discontinued our Xfinity mobile and internet service on February 9, 2026. Apparently there was a bill generated on 03/14/2026 for an early termination fee. That bill was never sent to me. I received a bill on or about 04/16/2026 for $159.00 for the same charge as the March bill. I have not paid the bill, but I received a notice today that our account was sent to a collections agency. From the first bill on 03/14/2026 (which we never got) until now is only about 46 days. Is it common to send to collections after ONLY 46 days? Are you kidding me? In addition, other bills we received to finalize any last charges and payments, NEVER showed this charge. In fact one statement dated 02/14/2026, AFTER we canceled our service, showed we had a balance of -$3.98, and another bill dated 04/16/2026 shows a credit of $159.00 and a balance of $0.00. What is going on? Why were we sent to collections so soon after the original bill? Why are we being billed for something for which a payment is shown on the statements that Xfinity produces? It reminds me why we discontinued our service. Poor customer service, and I can't seem to get a person on the phone to talk to. After this is resolved, we better not get any more bills for "mysterious" charges. Ironically the paper bill we received in the mail, dated 04/14/2026 states "Your bill explained." That's a joke. There is NO explanation of charges on the bill.
XfinityEva
Official Employee
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2.4K Messages
13 hours ago
@user_jevk4u Thank you for taking the time to contact us about these billing concerns. When an account is closed you would receive a final statement within 1-2 weeks. If your billing cycle fell before that statement was produced you would not have seen the Early Termination Fee added yet or any unreturned equipment fees (if that applies). It sounds like the March statement may have been the second statement sent after the February one. According to those dates you provided it would have been around 78 days since your account was closed.
We can definitely help clarify what happened with your account. We will need to verify the account so we do ask that you please send us a direct message with your full name and the previous service address to get started.
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