What is “ Video Price” on my bill

What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?

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EG

Expert

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116.4K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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3K Messages

2 months ago

liva, Hi there! Thanks for taking the time to reach out. I never like having surprises on my bill so I can understand the concern of wanting to know what's going on with that Video price. You've come to the right team. Overs social media, we are a team of billing experts who are dedicated to resolving billing concerns. We can help. Just to confirm, are you an internet only subscriber?

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liva

Frequent Visitor

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9 Messages

Yes, I’m only subscriber.

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2 months ago

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liva

Frequent Visitor

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9 Messages

@XfinityGabriel

yes, I’m the only subscriber.

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2 months ago

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XfinityDuron

Official Employee

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556 Messages

Hello @liva, I would be more than happy to help you with your TV concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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2 months ago

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aldrich

Visitor

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3 Messages

@XfinityGabriel YES

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2 months ago

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niftyneedle

Regular Visitor

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3 Messages

I am a senior and all this seam confusing, I see a video fee which I do not know what that is for and seemingly 2 programming fees and I do not want sports. So why am I being charged all this. I am 79 year old and would like to keep the bill at a minimum. I have a computer up stairs and downstairs and occassionaly grandchildren connect. I think a $400 bill is too much when I am living on social sercurity. I am a fan of movies and mystery shows. I do not want to pay for sports and wish I could understand my bill. It seems like a lot of money $230.00. What can be done. I have tried to use the assistant but they fail to respond. Also a video price is charged, what is it and why is this a charge, it does not seem logical? Also I do not want to connect a phone, or another person to my account. How can I resolve all this when it is so difficult to actually talk to a live person?

[Edited: "Personal Information"]

(edited)

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4 hours ago

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BruceW

Gold Problem Solver

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27.2K Messages

2 months ago

... This new thing called Video price what is it? Anyone knows to explain this please?

For me, through December 2024 the "Broadcast TV Fee" charge was separate from other TV service charges on my bill. Beginning in January 2025 that fee was added to the charge for my basic TV service in a subtotal called "Video Price". This is (slightly) more honest than hiding the "Broadcast TV Fee" several lines away from other charges for TV service.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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aldrich

Visitor

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3 Messages

2 months ago

my video price is 124.90 wht???

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aldrich

Visitor

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3 Messages

why so much! Please help me!

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2 months ago

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Billing

liva

What is “ Video Price” on my bill

EG

XfinityGabriel

liva

liva

XfinityDuron

aldrich

niftyneedle

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

aldrich

aldrich

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