1 Message
What is $9.85 new charge for "Lmtd Basic Converter" in my new internet bill ?
In my new internet bill I am being billed extra for something called "Lmtd Basic Converter". This was not happening earlier.
Additionally, I am seeing a note - "This Equipment is Inactive, to Avoid Future Charges Please Return The Equipment to your Nearest Service Center." . But I do not have any such equipment.
Any suggestions on how to get this resolved?
Accepted Solution
XfinityChristy
Official Employee
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2K Messages
1 year ago
@user_58ji9k Thank you for reaching out via our Xfinity Community Forums. I would be happy to look at this equipment charge with you and see what needs to be done to get it remove. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.1K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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