what happen to the discount for my internet service

user_8bqsgx Hello there! Thank you for reaching out to us for help with the discount that is no longer appearing on the account. My team is the best when it comes to figuring out billing issues along with many other questions. I'm sorry that you were not aware of the upcoming change. 

With a $35.00 monthly credit it seems like it may have been a promotion, or it was a loyalty credit that was being applied to the account after a previous promotion ended. 

If you look at your statement, page 3 should reflect the changes and show what the discount was for (promotion or loyalty credit) and when it would be ended. Are you able to check page 3 to see if it offers any details?