3 Messages
What does it take to find a live person?
I am asking about a refund and I was told to use the chat feature at the bell at the top of my page. The only area where I can apparently chat is where there is a thought box. However, no one responds. I'm getting fairly upset. I'm thinking a letter to my AG about your lack of responding as well as putting this on Social Media is the only way to draw an answer. Or perhaps I should send a certified letter, signature required to the president and CEO of Xfinity. Is that what it will take?
XfinityJosephA
Official Employee
•
1.5K Messages
2 months ago
Hello, @user_4coob0 we can help! Since this involves a refund we'll want to work in a direct message, so we can capture your account information and verify your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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